April 25, 2018
Customer Centricity in Digital Retail: Making Customers Kings Again
“The customer is king” – this is a saying that everyone has heard at some time or other. However, what does that actually mean in practise? Nowadays, the customer is more than ever the focal point of absolutely every company’s strategic orientation. Especially digitalisation of – both stationary and online – retail and the resulting opportunities that arise through its...
February 2, 2018
The 6 Payment Megatrends – #4:
Borderless – this is how we like to think about our world when we dream of traveling, roaming with the finger on the map. However, in reality there are all kinds of borders and restrictions; not only for people, but also for money transfer. In this 4th part of our Payment Megatrends series (here are #1, #2 and #3), learn...
November 30, 2017
4 Ways to Turn Holiday Shoppers into Return Customers
Merchants rejoice, it’s that time again: retail’s biggest quarter of the year! The National Retail Federation reports that U.S. sales totaled $658.3 billion in November and December 2016, $122.9 billion of which was spent online. And for this year’s holiday season, Forrester predicts a rise of up to 12%. It’s not news that the retail industry is in the middle...
November 23, 2017
Brazil: Why we love Black Friday and how it jump-started E-Commerce
Washing machines, dishwashers, vacuum cleaners – did you know that the need for electrical household appliances is one of the major driving forces behind the astounding success of online shopping on Black Friday in Brazil? Although nowadays, Black Friday has become quite a global shopping phenomenon, let me tell you some particularities that make it an unequaled success story –...
October 16, 2017
Future Talk – The New Era of Commerce
What will the retail of tomorrow look like? How can companies generate and interpret customer data in order to enable a great customer journey? Which kind of experience do customers wish and why is in-store storytelling so important? These were just some of the questions discussed recently by three top-management experts at "Darwins Circle". This event took place in the...
August 18, 2017
Market Insights: Brazil, a huge Market with great Potential
How do Brazilians prefer to pay? How many of them shop online and how widespread is mobile payment? Learn more about it in this article and from our infographic! Brazil is one of four emerging economies, also known as the BRIC countries - some analysts identify it as an emerging world power. Brazil’s exports include much more than agricultural products like...
March 29, 2017
5 New Insights about Payment in the DACH Region
The ECC Payment Study vol. 21 shows what online merchants need to know about payment to avoid discouraging shoppers. What payment methods are most popular in Germany, Austria and Switzerland with e-commerce customers – and why? What are the payment methods of the future – and how intensively are they currently being used? These were some of the lead questions post...
March 9, 2017
These are the Essential
No cash please, we’re American: Learn more about the main trends on the US payment market! The United States with its 320 million inhabitants is not only one of the largest domestic markets, but also possesses the biggest GDP worldwide and as a result has one of the highest purchasing power index per capita. So there are many good reasons...
Payment Trends in the US
February 10, 2017
Dynamic Fraud Prevention: It’s All About Combining Historic and Real-Time Data
As online fraud becomes more pervasive, merchants need to strengthen their defences against potential cyber thieves – by extending classical risk tools Online commerce has been steadily growing over the past years. Although ecommerce provides merchants with significant gains and consumers with the added comfort of making purchases in a real-time fashion, fraudsters are becoming increasingly sophisticated and more efficient...
January 3, 2017
Malaysia Presents Massive Opportunities for Payments Operators and Retailers
With improvements in card security, strong interest in e-commerce and above 100 per cent mobile phone penetration, the Malaysian payments market is ready to go for rapid development. It can be easy to overlook the Malaysian payments market among its Asia Pacific neighbours. However, the rate of financial inclusion and smartphone penetration are much higher here than in countries like Indonesia and...