December 21, 2018
Overcoming Borders: How US Consumers Are Crushing the International E-Commerce Game
The results of Wirecard’s third Consumer Insights Survey are in, and US consumers have declared the world an open shopping market. And here, many of the cardinal rules of e-commerce, such as fast shipping and free returns, just don’t apply. In our exclusive Wirecard Consumer Survey #3, we asked shoppers in the US: How do you use international e-commerce and...
November 22, 2018
Why Omnichannel is Mandatory Worldwide – and 5 More Top Findings from the Wirecard Holiday Shopping Report
The results are in! Our recently published International Holiday Shopping Report provides some exclusive insights about international shopping behavior. By surveying more than 3000 consumers in seven key markets across a broad spectrum of demographics, we’re able to reveal unique insights into what matters most to shoppers. The results show which holiday shopping events are quickly rising in prominence and...
November 9, 2018
Wirecard Survey: Among US Shoppers, Convenience is King
US shoppers are ready to use a wealth of resources if it means finding a better deal or making their shopping experience faster and more convenient. Understanding how to create their own integrated mobile / eCommerce / in-store experience can help retailers stay a step ahead. For our second Consumer Insights Survey of 2018, we zoomed in on how consumers...
September 4, 2018
6 Reasons why Singapore is the Hidden Champion for E-Commerce
The e-commerce market in Singapore has the best chances to continue its current success story in the future, with smartphones being the preferred device for ordering online – no wonder mobile payment has more than doubled since 2013 and e-wallets are very widespread. "We can together become Singapore unlimited. Unlimited by our geography, unlimited by our size, unlimited by our...
July 30, 2018
Voice Commerce: Just Another Step in the Disappearance of the User Interface
We are currently seeing rapid development in commerce – some refer to it as “omnichannel”. However, I am convinced that consumers do not categorize in “channels” when buying, or do you remember the situation when you lastly decided to “choose another channel” on your last shopping trip? I don’t. In this article, I’d like to emphasize a technical aspect that...
July 16, 2018
Wirecard Study: The 5 Big Lessons We Learned from US Shoppers
Where do customers prefer to shop – online or in-store? Do they want to see robots in stationary retail? What are consumers buying when using voice commerce? In retail we know how important it is to keep tabs on consumers’ payment preferences and shopping habits – and how difficult a task that can be, with technology, tools, and tastes constantly...
April 25, 2018
Customer Centricity in Digital Retail: Making Customers Kings Again
“The customer is king” – this is a saying that everyone has heard at some time or other. However, what does that actually mean in practise? Nowadays, the customer is more than ever the focal point of absolutely every company’s strategic orientation. Especially digitalisation of – both stationary and online – retail and the resulting opportunities that arise through its...
February 2, 2018
The 6 Payment Megatrends – #4:
Borderless – this is how we like to think about our world when we dream of traveling, roaming with the finger on the map. However, in reality there are all kinds of borders and restrictions; not only for people, but also for money transfer. In this 4th part of our Payment Megatrends series (see an overview of all articles at...
November 30, 2017
4 Ways to Turn Holiday Shoppers into Return Customers
Merchants rejoice, it’s that time again: retail’s biggest quarter of the year! The National Retail Federation reports that U.S. sales totaled $658.3 billion in November and December 2016, $122.9 billion of which was spent online. And for this year’s holiday season, Forrester predicts a rise of up to 12%. It’s not news that the retail industry is in the middle...
November 23, 2017
Brazil: Why we love Black Friday and how it jump-started E-Commerce
Washing machines, dishwashers, vacuum cleaners – did you know that the need for electrical household appliances is one of the major driving forces behind the astounding success of online shopping on Black Friday in Brazil? Although nowadays, Black Friday has become quite a global shopping phenomenon, let me tell you some particularities that make it an unequaled success story –...