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frictionless customer experience

Posts with tag „frictionless customer experience“

December 7, 2018

The Platform Economy Megatrend: Why Retailers Should Go Platform – or Risk Missing out

Digital platforms are currently disrupting business models in all countries and industries, ushering in the new era of the platform economy. What central advantages does this megatrend bring for providers and consumers, and why has payment always been a pioneer in this area, now building the basis for an all-round successful shopping experience and redefining retail? Find out more in...
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June 14, 2018

Digital Retail: The POS Must be Exactly Where the Customer is

Retail is currently undergoing radical transformation: smartphones have turned purchasing habits upside down and many customers are migrating from shops and stores to online retailers. Yet there are effective countermeasures – we spoke with digital retail expert Alexander Hahn about digital price tags, smart shopping carts, AI-based customer consultation and other exciting developments.   Note: This article is part of...
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May 24, 2018

Why Payment Is the New Key to the Customer

Consumers wish for added value during the payment process. A new generation of successful loyalty apps with a payment function are the best example: They offer a seamless payment experience combined with intelligent features providing added value. Let’s be honest: Everyone loves shopping, but nobody really likes to pay. But have you ever tried user-friendly and innovative payment solutions that...
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May 4, 2018

3 Simple-to-use Business Analytics Methods for Digital Retail to Improve Customer Retention

Digital Retail is coming – a true revolution that offers retailers many new opportunities. But at the same time seriously endangers the competitiveness of all those who ignore or do not understand this trend. Various data-driven methods enable retailers to understand their customers better than ever before. This means that merchants can address them in a more personalized way across...
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