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frictionless customer experience

Posts with tag „frictionless customer experience“

August 23, 2019

More Seamless, Secure and Inclusive: Why Digital Identities Are the Basis for a Truly Digital Society

How well do physical identity documents still fit into our digital world? How frictionless can a shopping experience actually be if you we as customers are constantly asked to identify ourselves or to log in? For these reasons more up-to-date digital solutions are currently being developed. Like credit card networks enabling trusted transactions in stores and websites anywhere in the...
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August 23, 2019

Three Promising Trends that Shape the Future of Payment

The way people pay worldwide is changing rapidly, thanks to the technological innovation driven by digitalization. As a result, how is payment evolving? In this post, Wirecard’s CPO Susanne Steidl highlights three promising payment trends that might be mainstream in the future – and which will eventually lead to the end of the traditional POS cash register. The way we...
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August 16, 2019

The Other Half of Payments: 5 Key Findings on How to Optimize Disbursements

US consumers place a high value on convenience when paying, meaning a smooth checkout experience is key to how they feel about a company or brand — and whether they’ll stay loyal. But acquiring payments is only half the picture. Disbursements scenarios like refunds, rebates, and rewards are opportunities to increase organizational efficiency, drive positive buyer behaviors, and even win...
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July 17, 2019

Exclusive Report: Top Five Trends in Hong Kong’s Digital Payments Landscape

Evolving customer preferences, increased smartphone penetration and the proliferation of innovative solutions are transforming the payments landscape both in Hong Kong and globally. With Hong Kong’s ecommerce market expected to grow at 7.4% to US$6.4 billion by 2023, the city presents massive opportunities for retailers as well as solution providers. There is also great potential in enhancing the customer experience...
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June 24, 2019

Cashless Think Tank #7
Dennis McNulty: “Going Cashless means More Convenience for Customers and More Sales for Merchants – it’s a Win-Win Situation”

The future is cashless – this is what our Wirecard experts regularly report on this blog. But as we also find other perspectives exciting, we have asked various experts with different backgrounds for their insights, experiences and opinions about cashless as part of our “Cashless Think Tank” interview series (click here to read all parts published so far).  Today we...
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May 21, 2019

Cashless Think Tank #4
Ysbrant Marcelis: “Commerce Will Be Enabled by but Disconnected from the Act of Paying”

The future is cashless – this is what our Wirecard experts regularly report on this blog. But as we also find other perspectives exciting, we have asked various experts with different backgrounds for their insights, experiences and opinions about cashless as part of our "Cashless Think Tank" interview series (click here to read all parts published so far). We continue...
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December 7, 2018

The Payment Megatrends – #7:
Platform Economy

Digital platforms are currently disrupting business models in all countries and industries, ushering in the new era of the platform economy. What central advantages does this megatrend bring for providers and consumers, and why has payment always been a pioneer in this area, now building the basis for an all-round successful shopping experience and redefining retail? Find out more in...
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June 14, 2018

Digital Retail: The POS Must be Exactly Where the Customer is

Retail is currently undergoing radical transformation: smartphones have turned purchasing habits upside down and many customers are migrating from shops and stores to online retailers. Yet there are effective countermeasures – we spoke with digital retail expert Alexander Hahn about digital price tags, smart shopping carts, AI-based customer consultation and other exciting developments.   Note: This article is part of...
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