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frictionless customer experience

Posts with tag „frictionless customer experience“

July 17, 2019

Exclusive Report: Top Five Trends in Hong Kong’s Digital Payments Landscape

Evolving customer preferences, increased smartphone penetration and the proliferation of innovative solutions are transforming the payments landscape both in Hong Kong and globally. With Hong Kong’s ecommerce market expected to grow at 7.4% to US$6.4 billion by 2023, the city presents massive opportunities for retailers as well as solution providers. There is also great potential in enhancing the customer experience...
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June 24, 2019

Cashless Think Tank #7
Dennis McNulty: “Going Cashless means More Convenience for Customers and More Sales for Merchants – it’s a Win-Win Situation”

The future is cashless – this is what our Wirecard experts regularly report on this blog. But as we also find other perspectives exciting, we have asked various experts with different backgrounds for their insights, experiences and opinions about cashless as part of our “Cashless Think Tank” interview series (click here to read all parts published so far).  Today we...
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May 21, 2019

Cashless Think Tank #4
Ysbrant Marcelis: “Commerce Will Be Enabled by but Disconnected from the Act of Paying”

The future is cashless – this is what our Wirecard experts regularly report on this blog. But as we also find other perspectives exciting, we have asked various experts with different backgrounds for their insights, experiences and opinions about cashless as part of our "Cashless Think Tank" interview series (click here to read all parts published so far). We continue...
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December 7, 2018

The Payment Megatrends – #7:
Platform Economy

Digital platforms are currently disrupting business models in all countries and industries, ushering in the new era of the platform economy. What central advantages does this megatrend bring for providers and consumers, and why has payment always been a pioneer in this area, now building the basis for an all-round successful shopping experience and redefining retail? Find out more in...
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June 14, 2018

Digital Retail: The POS Must be Exactly Where the Customer is

Retail is currently undergoing radical transformation: smartphones have turned purchasing habits upside down and many customers are migrating from shops and stores to online retailers. Yet there are effective countermeasures – we spoke with digital retail expert Alexander Hahn about digital price tags, smart shopping carts, AI-based customer consultation and other exciting developments.   Note: This article is part of...
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May 24, 2018

Why Payment Is the New Key to the Customer

Consumers wish for added value during the payment process. A new generation of successful loyalty apps with a payment function are the best example: They offer a seamless payment experience combined with intelligent features providing added value. Let’s be honest: Everyone loves shopping, but nobody really likes to pay. But have you ever tried user-friendly and innovative payment solutions that...
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May 4, 2018

3 Simple-to-use Business Analytics Methods for Digital Retail to Improve Customer Retention

Digital Retail is coming – a true revolution that offers retailers many new opportunities. But at the same time seriously endangers the competitiveness of all those who ignore or do not understand this trend. Various data-driven methods enable retailers to understand their customers better than ever before. This means that merchants can address them in a more personalized way across...
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