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Posts with tag „omnichannel“

November 10, 2019

Singles’ Day 2019: The rise of the Asian Dragon of e-commerce

What is the annual retail event that outpaces US online sales on Black Friday and Cyber Monday combined? The answer is Singles’ Day. 2018’s extravaganza event saw an astonishing $30.8 billion in total sales – easily smashing through the record set in 2017. Find out how this event is set to grow and expand with the help of retail innovation....
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October 30, 2019

Loyalty Programs, Virtual Cards, and How To Improve the Customer Experience

In the evolving customer loyalty landscape, it’s never been more important to understand and act on consumer behavior. Payment technology in the consumer incentives space helps companies better understand their customers and use this knowledge to drive repeat business. A guest article by Peter Reville, Director of Primary Research, Mercator Advisory Group Mercator Advisory Group’s recent Buyer Insights Survey showed...
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December 7, 2018

The Payment Megatrends:
Platform Economy

Digital platforms are currently disrupting business models in all countries and industries, ushering in the new era of the platform economy. What central advantages does this megatrend bring for providers and consumers, and why has payment always been a pioneer in this area, now building the basis for an all-round successful shopping experience and redefining retail? Find out more in...
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November 22, 2018

Why Unified Commerce is Mandatory Worldwide – and 5 More Top Findings from the Wirecard Holiday Shopping Report

The results are in! Our recently published International Holiday Shopping Report provides some exclusive insights about international shopping behavior. By surveying more than 3000 consumers in seven key markets across a broad spectrum of demographics, we’re able to reveal unique insights into what matters most to shoppers. The results show which holiday shopping events are quickly rising in prominence and...
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November 9, 2018

Wirecard Survey: Among US Shoppers, Convenience is King

US shoppers are ready to use a wealth of resources if it means finding a better deal or making their shopping experience faster and more convenient. Understanding how to create their own integrated mobile / eCommerce / in-store experience can help retailers stay a step ahead. For our second Consumer Insights Survey of 2018, we zoomed in on how consumers...
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October 25, 2018

“In Air Travel, Customers want the ‘Uber’ Experience in Terms of Payment”

What are the challenges and opportunities for airlines in times of digitalization? What significance do digital payment methods have for customer journeys? And why are low-cost carriers still on the road to success? Airline Travel Payments Conference Organiser and close observer of payments and fraud best practice Michael Smith reveals more about it in this interview.  Michael, what are the...
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May 7, 2018

6 Ways Technology is fundamentally transforming Retail

Why is technology at the heart of any retail strategy? Why is omnichannel imperative? Why would retailers accept new payment methods? The findings of the Advanced Payment Report will give you answers to these and many more questions. Note: This article is part of our #DigitalRetail series - click here for an overview Here is a brief overview of some...
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May 4, 2018

3 Simple-to-use Business Analytics Methods for Digital Retail to Improve Customer Retention

Digital Retail is coming – a true revolution that offers retailers many new opportunities. But at the same time seriously endangers the competitiveness of all those who ignore or do not understand this trend. Various data-driven methods enable retailers to understand their customers better than ever before. This means that merchants can address them in a more personalized way across...
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April 25, 2018

Customer Centricity in Digital Retail: Making Customers Kings Again

By Sabine Risse, ECC / IFH Köln “The customer is king” – this is a saying that everyone has heard at some time or other. However, what does that actually mean in practise? Nowadays, the customer is more than ever the focal point of absolutely every company’s strategic orientation. Especially digitalisation of – both stationary and online – retail and...
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